Facility Policies

Attention! Please look over the guidelines listed below to become familiar with our policies.

All refund requests will be processed by the Facility Directors only.

Refund Policy

Classes/Clinics

All classes and clinics are nonrefundable once registration is complete. You are able to switch your child into another class if there is availability. If you would like to switch your child from a class, please email us at nvsa@nvsacloster.com.

Make Up Policy

NVSA offers unlimited make-up credits for any absences that occur throughout the session. To qualify for a make-up credit, you must reach out to us via email at least 24 hours before your class.

Make-up credits can be used to attend any age-appropriate class offered within the same session in which they were issued (Winter 2 Session ends April 13th, 2025).

Please note that we cannot guarantee that a make-up class will be available that works with your schedule. Additionally, make-up classes cannot be scheduled for classes that are completely full.

If you do not show up to a class or clinic and give no advance notice to NVSA, you forfeit that class. We understand life happens, but some of our programs heavily depend on participant attendance. Please contact us if you know that you are going to miss a class.

Summer Camp

Summer Camp registrations are nonrefundable.

If you need switch your registration, we offer summer camp make up credits. These credits can be used to attend another day of summer camp 2025. Please note that these credits will expire at the end of the summer.

Please also note, we must be notified at least 24 hours prior to your absence in order to qualify for any form of credit. If you do not show up to camp and give no advance notice to NVSA, you forfeit that class. We understand life happens, but some of our programs heavily depend on participant attendance. Please contact us if you know that you are going to miss a day or week of camp.

School Break Camps

School Break Camp registrations are nonrefundable.

If you need switch your registration, we offer school break camp make up credits. These credits can be used to attend another day of school break camp in the same school year. Please note that these credits will expire at the end of the summer.

Please also note, we must be notified at least 24 hours prior to your absence in order to qualify for any form of credit. If you do not show up to camp and give no advance notice to NVSA, you forfeit that class. We understand life happens, but some of our programs heavily depend on participant attendance. Please contact us if you know that you are going to miss a day or week of camp.

Playbox Membership

Playbox Memberships are nonrefundable. If you'd like to cancel your membership once the month has begun, no refund nor credit will be awarded.

Playbox Open Play

If you need to cancel your Playbox open play reservation, you will be offered a Playbox open play make up credit which can be used to reschedule your reservation at a later date. Please note, you must inform NVSA prior to your scheduled reservation to qualify for a Playbox open play make up credit.

Birthday Party Deposits

Birthday party deposits are nonrefundable. If you need to reschedule your birthday party to a different date/time, your deposit can be credited for your new party (presuming an alternative date/time is available). Deposit must be used for the same child within 4 months of your original party date.

Shows/Special Events

Many shows and events are collaborations with outside vendors. NVSA does not have authority to issue refunds for these events.

Private Lessons

Private lessons must be paid for immediately upon making your booking. If you need to cancel your private lesson with at least 24 hours notice you will receive a full NVSA credit which can be used towards future private lessons only.

Open Play

Open Play must be paid for immediately upon making your reservation. If you need to cancel your open play reservation with at least 24 hours notice you will receive a full NVSA credit which can be used towards future open play reservations only.

Rentals

1/2 of your total payment must be paid for immediately upon making your reservation as a deposit to reserve your rental. The remaining 1/2 of your payment will be due on the first day of your rental. No credit nor refund will be awarded should you have to cancel your rental.

Promotions

No two offers or promotions can be combined.

Northern Valley Sports Academy reserves the right to modify or change this policy without advance customer notice.

Call us with any questions!